Video: Improving Customer Services for People with Disabilities, National Rehabilitation Association Media Award 
Noticing a gap in consistent service delivery within a Self Advocacy program that was operated by LADSE and the Foundation, the Chamber Foundation staff developed this film to assist businesses in their staff training for servicing customers with disabilities.  Employees from any business can view the film and take a short quiz about servicing a group of customers that could have a major impact on their business.  From a business perspective, people with disabilities and their families have over 1 trillion dollars of spending power annually.  Good practices in providing customer service creates an atmosphere of repeat customers!
Click on Link to View the Video.
 
 
Other Recognitions:

Northern Illinois Rehabilitation Award for Outstanding Business Partnership

The nomination stated: “This Chamber Foundation and its Board of Directors has taken this mission to the highest degree on behalf of people with disabilities. Since its inception in 2001, the Chamber Foundation has partnered with LADSE in multiple grant-funded projects that promote employment of people with disabilities, job development strategies, job developer’s networks, transition of students with autism and self advocacy skill building of young adults in transition. Most recently, the WSCCI Foundation was awarded funding to create a customer service video on servicing customers with disabilities.

This West Suburban Chamber Foundation has led a disability-aware cadre of businesses in our communities. In fact, disabilityworks.org was supported in its development by the West Suburban Chamber of Commerce and Industry’s EmployAlliance. The focus business model of job development originated with the West Suburban Chamber and was awarded the Illinois Workforce Development award in 2006 for its work on behalf of people with disabilities. That particular initiative alone produced 212 job placements in northern Illinois.

The WSCCI Foundation has been instrumental in marketing to member businesses for job shadow opportunities, volunteers for special school projects, and has coordinated an annual Recycling Drive for 9 years.

The WSCCI and the WSCCI Foundation are exemplary examples of dedication to building the capacity of the community around students, young adults and adults with disabilities. They do it because it is the right thing to do, because they value all members of the community and because they believe in the win-win of our communities. They value education and vocation; they value honesty and integrity of local citizens regardless of their limitations.”

The nominator closed with these comments: “I wholeheartedly respect the Chamber, the Foundation and the Board members for their insight and foresight into the capacity of people of all talents within their community. They are a role model and we should hoist the banner for the West Suburban Chamber of Commerce and Industry and the West Suburban Chamber of Commerce and Industry Foundation!”

The Chamber and its members make the Western Suburbs an excellent area in which to work, live, shop and play.